• General - Sign-in and account help

  How to get to the right sign-in screen, and what to do if your account is not set up the way you expected. Sign in as the right audience Sign-in and sign-up are separated by audience, so students, employers and training providers each have their own entry point. If you followed a link meant for another audience, you will be sent to that audience's sign-in screen. If you are on the wrong screen Use the audience links on the sign-in screen to switch: Student, Employer or Training provideFew readers

• General - Troubleshooting

  Quick checks for the messages people see most often, starting with uploads and out-of-date pages. Uploads and file limits Each file type has a limit, so check yours before trying again: Profile video: MP4, WebM or MOV, up to 200 MB. Profile photo: JPEG, PNG or WebP, up to 10 MB. Resume: PDF, DOC or DOCX, up to 10 MB. Employer and provider resource files: PDF, XLSX, XLS, DOC or DOCX, up to 25 MB. If a resume upload fails, you may see "Choose a PDF, DOC, or DOCX file first.", "UploaFew readers

• General - Contact support

  The RooKi chat bubble is how you reach support, and a few details up front help us sort things out faster. The chat bubble Support runs through the RooKi chat bubble in the app. There is no separate support page to find, so if something is not working, look for the chat bubble and start a conversation there. It is the fastest way to reach a person about your account, a listing or an enquiry. If you would rather send a written message, the marketing site has a contact form at rooki.au/contFew readers

• General - RooKi emails and notifications

  What RooKi sends you, where to find it in the app, and how to change what you receive. The notification bell The notification bell in the app shows your notifications. You can use Mark all read once you have seen them, and when there is nothing new it shows "You're all caught up." In-app notifications also appear in your activity history. Student emails Students receive application updates, interview invitations, employer interest and shortlist notices, and job updated or closed noticeFew readers