General - RooKi emails and notifications

What RooKi sends you, where to find it in the app, and how to change what you receive.

The notification bell

The notification bell in the app shows your notifications. You can use Mark all read once you have seen them, and when there is nothing new it shows "You're all caught up." In-app notifications also appear in your activity history.

Student emails

Students receive application updates, interview invitations, employer interest and shortlist notices, and job updated or closed notices. A rejection email is sent 24 hours after an employer declines, so the employer can change their mind in the meantime. Students can also receive referee recommendation and resume review requests.

Employer emails

Employers receive new-applicant notices, withdrawal notices when a student withdraws an application, listing-expiry reminders at 7 days and 48 hours, subscription renewal reminders at 30 and 7 days, and failed-payment alerts. Employers on the Ultimate plan can also receive weekly talent-alert digests.

Training provider emails

Training providers receive training enquiry notices and, on the Premium plan, a monthly performance report.

Unsubscribing

Marketing and retention emails, including seasonal campaigns, carry a one-click unsubscribe. Transactional notifications, such as application updates or payment alerts, do not have an unsubscribe link. Those are controlled per type in notification preferences where they are offered.

Notification preferences

Students can change their preferences in Settings. Application updates, employer interest and shortlists, job listing updates, and job closed each have Email and In-app toggles, all on by default. Turning an in-app notification off only hides it from the bell and notifications list; it still appears in your activity history.

Training providers set the frequency of new student enquiry emails in Settings, choosing Immediate, Daily digest or Off. If everyone in the team chooses a digest or Off, the immediate email is not sent.

Employers do not have a notification preferences screen yet. Employer emails are sent to the email address on your account, so if something arrives that you did not expect, open the chat bubble and we will take a look.

Still stuck?

Open the chat bubble and tell us which email or notification you are asking about, the account you use, and whether you are on a phone or a computer.

Updated on: 11/09/2026