General - Contact support

The RooKi chat bubble is how you reach support, and a few details up front help us sort things out faster.

The chat bubble

Support runs through the RooKi chat bubble in the app. There is no separate support page to find, so if something is not working, look for the chat bubble and start a conversation there. It is the fastest way to reach a person about your account, a listing or an enquiry.

If you would rather send a written message, the marketing site has a contact form at rooki.au/contact. It emails our support inbox, and we aim to respond within 2 business days.

What to include

When you report a problem, include:

• The screen you were on, using the screen name rather than a link.
• What you expected to happen and what happened instead.
• The exact error text if a message appeared.
• The job, program or listing title, if the problem relates to one.
• Whether you are on a phone or a computer.

Screenshots are welcome when the problem is visual. Exact wording matters, so copy the message rather than summarising it.

Account and privacy matters

For account and privacy questions, the published address is hello@rooki.au. Use it for access or correction requests and privacy complaints. If a privacy complaint is not resolved, you can take it to the Office of the Australian Information Commissioner (OAIC).

The Terms of Use are at rooki.au/terms and the Privacy Policy is at rooki.au/privacy. Both explain how accounts, data and financial records are handled, including that cloud providers may store data offshore.

Still stuck?

Open the chat bubble and tell us what you were doing, what went wrong, the exact message you saw, and whether you are on a phone or a computer. That gives us what we need to look into it.

Updated on: 11/09/2026