Training providers - Manage student enquiries

Students send enquiries from your published program pages, and you work them from the Enquiries page in your account.

How an enquiry reaches you

A student sends an enquiry from a published program page with an optional message. It reaches you by email to your organisation's contact address and also appears on the Enquiries page.

What you can see

Every plan sees the full enquiry detail — career interest, region and pathway match. Enquiries are not limited by your plan.

Enquiry statuses

• New
• Contacted
• Enrolled
• Not suitable

Replying to a student

Replying to an enquiry happens by email, outside RooKi, using the student's email address from the enquiry details.

How long enquiries are kept

Enquiry records are kept for about 12 months and are then removed.

Notification frequency

Each team member can set "New student enquiries" to Immediate, Daily digest or Off in Settings. If everyone chooses a digest or Off, the immediate email is not sent.

Still stuck?

Open the chat bubble with the student's name, the program the enquiry relates to, and whether you are on a phone or computer.

Updated on: 11/09/2026